As a Visa Signature cardholder, you are eligible to receive airport lounge access for you through LoungeKey. There is no need to register prior to visiting the lounge; simply present your Visa Signature card to the lounge staff for the lounge staff to process your visit.

To view details of your free allocation, the lounges in the program, and to sign up for the mobile app, visit www.loungekey.com/visamena There are over 1000 lounges globally to choose from.

All guest visits over your free allocation will be billed by LoungeKey directly to your Visa Signature card at USD $32 per guest per visit.

Terms and Conditions: Lounges can choose to participate in the program, and can come and go from the program as and when they choose. Visa is not committed to having a lounge in your home market. Access to lounges is dependant on capacity of the lounge at the time, and any other lounge restrictions. Specifics on the lounges can be viewed on the URL or the app. If you card is declined for a visit charge, LoungeKey may choose to cancel your LoungeKey membership.

Visa International reserves the right to modify or cancel any or all of these offers at any time and without notice.

With multi-trip travel insurance, you as the cardholder and your family are covered on all trips up to 90 days in duration.

Details of Cover:

• Personal Accident Benefits up to US$ 500,000 (International)
• Personal Accident Benefits up to US$ 50,000 (Domestic)
• Emergency Medical Expenses up to US$ 150,000
• Evacuation and Repatriation Expenses up to US$ 500,000
• Hospital Daily Cash $50 per day up to US$ 1,500
• Trip cancellation/curtailment up to US$ 5,000
• Delayed departure US$ 42 per hour up to US$ 1,000
• Baggage delay US$ 42 per hour up to US$ 500
• Loss of personal belongings up to US$ 150
• Covers cardholder, spouse and up to 5 children; age limit of 75 for allge limit of 75 for all

To download the insurance certificate, visit the online portal. T&Cs apply

For any claims, you should email [email protected] with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies

This will start the claim process.

The 24-hour concierge provides a personal service to Visa Signature cardholders, taking care of all the details so they can simply take their seats and enjoy.

Servicing in English, Arabic, and French, concierge agents can help with:

• Restaurant advice
• Booking tables, including those that are hard-to-get
• Travel arrangements: booking flights, hotels, car rental, hotel transfers, tourist advice
• Shopping recommendations, sourcing a product
• Arranging a special gift, sending flowers

Concierge hotlines

International Numbers:

• +973 1667 5426
• +971 4361 1234
• +44 207 1980961
  

Local Numbers:

• Qatar: 00800100581
• United Arab Emirates: 80004413487
• Egypt: (AT&T) 0225100200 (then) 800-609-2753
• Jordan: (AT&T) 1 880 0000 (then) 800-609-2535
• Lebanon (AT&T) 1 426 801 (then) 800-657-1363
• Morocco: (AT&T) 0021 1011 (then) 800-609-2753
• Oman: 0096880074191
• Pakistan: 0080090044051
• Saudi Arabia: 8008443488
• Bahrain: 80004197

Alternatively, you can send an email to [email protected].

Concierge WhatsApp services

As a Visa Signature cardholder, you now have access to WhatsApp concierge channel in addition to telephone, email and digital service. You will also be able to chat to Lifestyle Managers any time of day and night via the popular messenger WhatsApp.

1. Simply add the provided phone numbers to your contact list and start the chat:
   • For English: +44 7874 023129
   • For French: +44 7520 631646
   • For Arabic: +44 7520 631645
2. Once the phone number has been added to your contact list you can send messages to the concierge service via WhatsApp. The first chat will contain Terms and Conditions (disclaimer) and a confirmation that this chat is coming from the registered account of “Ten Concierge”.
3. As soon as Concierge receives your message, you will see the name of the Lifestyle Manager who has joined the conversation. Should all Lifestyle Managers be unavailable, you will receive a response message saying that the next available Lifestyle Manager will assist you.
4. The concierge service requests your first and last name and email/Member ID in a response message in order to complete the verification.
5. You are able to send images, links, attachments and voice messages. Ten Concierge can share links and send images via links in response, but is will not be able to transmit voice messages or attachments. The present phone number is for text messages only, attempts to call or video call will be automatically declined.
6. As soon as the chat is completed, you will receive a notification saying that the Lifestyle Manager has left the conversation. Another message you send is considered a new chat.

For New Users:

Concierge will reply to your first WhatsApp message with a request for you to call them. Please call back and provide telephone number for further communication between you and Concierge. This is to verify the card number and complete your profile and registration.

Cardholders now have access to over 200 airport restaurant offers globally. Please download the app (Dine & Fly) and complete a simple registration in order to begin redeeming.

After the registration is completed, simply visit a participating restaurant and reference 'DragonPass' to the restaurant staff. Then click 'redeem' in the app to obtain the discount.

Terms and Conditions: View the T&Cs on the DragonPass Dine & Fly app

Visa International reserves the right to modify or cancel any or all of these offers at any time and without notice.

You receive 12% off when they book promotion eligible properties using your Visa Gold, Platinum, Signature, or Infinite card on the Visa Agoda website

Terms and Conditions:

1. The Promotion is non-transferable, non-cumulative, cannot be exchanged for cash or other products and cannot be used in conjunction with any other discount, promotions, discounted items and fixed price items (unless specified).
2. The Promotion is available to the qualifying and eligible Visa Gold, Visa Platinum Visa Signature, and Visa Infinite cardholders which (a) bears the Visa and/or Visa name and logo on the face of the card and/or (b) refers to a member of the Visa Group as an issuer or a participant partner on the bank of the card, including for the avoidance of doubt any co-branded/affinity card issued by any members of Visa’s Group. Cardholders must settle payment with their Visa card in order to enjoy the Promotion.
3. The Promotion is not available on all merchant properties. The Promotion is only applicable to the reservation of selected and designated merchant properties (promotion eligible properties) in certain destinations, made through a dedicated Promotion landing page only at following URL: www.agoda.com/visamena
4. Agoda reserves the right to launch selected and temporary “tactical offers” at higher discount levels for selected countries.
5. The Promotion is subject to the terms and conditions of Agoda. In case of dispute, the decision of the Bank and/or Agoda shall be final.
6. The Promotion discount is applicable to accommodation room charges only (excluding local taxes, service fees, extra charges, personal consumptions and the like).
7. Visa and/or Agoda can change the terms of conditions at any point of time. The Promotion can be suspended or cancelled at any point in time without prior notice.
8. This Promotion is independent of, and unrelated to, any offer or arrangement between Visa and the cardholder (payment facility, etc.), which is at Visa’s sole discretion and for which Visa is solely responsible and liable.
9. The Promotion discount will only be displayed on the booking form of the Promotion landing page after entering a valid Visa payment card number.
10. For the avoidance of doubt, the discount is applied to transactions that happen in the month the cardholder books, not when the hotel stay takes place.
11. Visa International reserves the right to modify or cancel any or all of these offers at any time and without notice.

All Visa Signature cards are protected against unauthorized transactions or fraudulent use of their card by unrelated third parties.

This insurance benefit will provide reimbursement up to:
USD 2,500 per occurrence with USD 4,000 annual aggregate limit for Visa Signature cardholders.

Cover applies to:
Unauthorized charges as a result of loss or theft of their Visa Signature card
Unauthorized charges incurred when the Visa Signature card remained in the cardholder’s possession through:

• in-store,
• telephone,
• ATM withdrawals,
• on-line purchase(s),

by using cardholders’ eligible card information. T&Cs apply

For any claims, you should email [email protected] with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies

This will start the claim process.

Visa has partnered with Hotels.com to offer Visa cardholders an 10% discount on hotel stay bookings.

Terms and Conditions: You simply need to visit www.hotels.com/visa and at point of payment input your eligible Visa card and promo code “10VISA” to receive the discount

The promotion discount is 10%, and T&Cs apply

Offer expires 31 December 2020

VLHC is composed of over 900 intriguing and prestigious properties. All properties, from boutique gems to world famous hotels, provide a premium collection of benefits specially designed to offer an unparalleled experience.

Offer:

• Eligible Visa cards - Visa Platinum, Visa Signature, Visa Infinite
• Customers must book through www.visaluxuryhotels.com to avail of the offer
• Best available rate guarantee
• Automatic room Upgrade upon arrival
• Complimentary in-room Wi-Fi
• Complimentary continental breakfast daily
• $25 USD food or beverage credit
• VIP guest status
• 3pm check out upon request

You receive a discount of up to 30% off retail rates at over 450 destinations globally by booking with your eligible Visa card.

Offer:

• Eligible Visa cards - Visa Platinum, Visa Signature, Visa Infinite
• Cardholders can book via https://cemea.yqnowgroup.com/ and the applicable discount is applied directly to the transaction
• Booking for the services must be made at least 72 hours prior to commencement of travel
• Offer not to be used in conjunction with other promotions
• Cardholders can also book other services such as limo transfer, visa on arrival, baggage porters, etc.

Extended Warranty adds real value to you Visa Signature card. It doubles the repair period offered by the original manufacturer ’s warranty for up to 1 year, protecting you against the cost of repair and replacement of an item.

Terms and Conditions: Full payment of purchased items must be made with your Visa Infinite card

New item purchases only

Proof of full payment with your Visa Infinite card is required

For any claims, you should email [email protected] with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies

This will start the claim process.

Purchase Protection provides you with additional peace of mind every time you make a purchase. It protects you against the theft or accidental damage of purchased items, so you can focus on simply finding that perfect buy.

Terms and Conditions: Full payment of purchased items must be made with your Visa Infinite card

New item purchases only

Coverage for a maximum of 365 days from date of purchase

Maximum of 48 hours from date of incident to submit a claim

Cardholder must report within 24 hours in case of theft

For any claims, you should email [email protected] with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies

This will start the claim process.